Unfiltered Story #168414

(As part of my job I make a lot of calls, usually to call centers so both sides have scripts to follow.)

Rep: Thank you for calling [company], my name is [name]. How can I help you?

Me: Hi, this is [my name] calling from [office] on a recorded line. I need some information on one of your members.

Rep: I’d be happy to assist you with that, but I’m actually not supposed to be taking calls yet. Do you mind holding for a moment while I transfer you?

Me: That’s fine.

[hold music plays]

Same Rep: Thank you for calling [company], my name is [name]. How can I help you?

Me: (grinning) …Hi, this is [my name]… calling from [office] on a recorded line. I… need some information on one of your members.

Rep: …

Me: …

Rep: Did I mention I’m not supposed to be taking calls yet?