Unfiltered Story #167689

, | Unfiltered | September 25, 2019

I worked an admin job in a hospital while waiting to enter university. It was a large, public hospital, so there were always too many patients and too little doctors, as such, follow up appointments were often difficult to book, and they rarely fit the doctor’s recommended follow up period. (We would check to make sure it was okay with the doctor before we booked it, otherwise special arrangements would be made between the patient and doctor)

Note: The department I was working in saw a lot of patients with tumors and/or cancer.

One day, I got a call from the daughter of an elderly patient, she wanted to check when her dad’s follow up appointment was.

Me: Oh, your dad’s appointment has been booked for [date]

Daughter: *Angrily* That’s too long! The doctor said one month, that’s more than one month! I want it earlier!

Me: I’m sorry, we don’t have any earlier slots, I’ve checked with the doctor, and she says the date is fine.

Daughter: *voice getting increasingly louder* THIS IS RIDICULOUS. HOW CAN YOU BOOK A DATE SO FAR OFF (It was only about two weeks off the recommended date, which is about as good as it gets. And the doctor had given us the green light to book that date for the patient) MY FATHER HAS A TUMOR.

Me: I’m sorry to hear that, I understand that you’re worried, but there are no earlier slots. The doctor has also confirmed (AGAIN) that the difference in dates is okay.

Daughter: *Practically screaming now* MY FATHER IS A TUMOR PATIENT THIS IS RIDICULOUS HE SHOULD HAVE PRIORITY

Me: *Starting to lose my patience* Unfortunately ma’am, many of our patients are tumor or cancer patients, and we are unable to give priority to ALL of them.

Daughter: I DON’T CARE ABOUT YOUR OTHER PATIENTS

(I lost it here, what kind of human being are you? Many of them are in the exact same position as your dad.)

Me: *Curtly* Clearly you don’t, but I do.

She hung up on me after that. I told my supervisor about it in case she tried to make a fuss again. My supervisor simply sighed and said “Tell her that if she wants VIP treatment, she should have paid the extra for a private hospital”