Unfiltered Story #167655

(I work at an extremely popular clothing and accessory store. It’s about 10 minutes until we close)
Customer: *storms in angrily, stops in front of me and folds her arms* “I’m here for my hat.”

Me: “Alright! Which hat? Do you have it on hold?”

Customer: “Why would I have it on hold?? I just want my hat!”

Me: “Okay, which color is it?”

Customer: “The black one.”

Me: “The floppy one, like my coworker is wearing?”

Customer: “Thats the one. Now give me my hat!!”

(I ask everyone in the walkie if they’ve seen any recently, but we sold out weeks before.)

Me: “I’m sorry, but I believe we’ve sold out of that one. We do have a burgundy one that is the same except for the color.”

Customer: “You sold out?? Why didn’t you tell me? You should’ve let me know before I came all the way down here! Well, fine. Show me THAT burgundy one.”

(she points to the one on the tallest shelf, I need to get the tallest ladder we have for it. I go to get the ladder, but when I come back she has one in her hands that was on the shelf.)

Me: “That one looks great on you!”

Customer: “No it doesn’t. The black one would. I still don’t know why you didn’t tell me before I came. Call (other store) see if they have it.”

(I call, and as I thought, they don’t have it. I ask her if she wants to go a shorter distance to another store)

Customer: *biggest eye roll I’ve ever seen* “I am NOT going THERE. It is TOO FAR. I don’t know WHY YOU would even SUGGEST SUCH A THING. Still don’t know why you didn’t tell me.”

(By this time we were definitely closed. She ended up staying about 15 minutes after close, which we desperately need every minute.)