Unfiltered Story #167653

, , | Unfiltered | September 23, 2019

(I have just spoken to a reseller of one of our products who is noting that one of their customers is getting frustrated at some of the levels of service and options available to them to troubleshoot a problem. I offer to call them directly to answer any questions they might have. Reseller provides the mobile number of the client, who I call from my office phone).

Client: Hello?

Me: Hello.. *I pause briefly, it’s unusual for a business contact to answer the phone without identifying themselves and their business, so I’m waiting for more from the other side of the call. Nothing further comes*

Me: .. is this [Name of Contact]?

Client: *pause* TAKE ME OFF YOUR LIST AND NEVER CALL ME AGAIN! *hangs up*

(I called back 3 more times, either the call rang until it was picked up by voice-mail, or the contact would give me the busy tone after a couple of rings)