Unfiltered Story #167564

, , | Unfiltered | September 19, 2019

(I work at a popular fast food chain that sells burgers. Hamburgers usually come with Ketchup, mustard, pickles and onions. I am a overly cheerful employee and can handle most situations but i had one customer that even confused the manager behind me)
Customer: I would like a large drink and 2 double hamburgers Ketchup substitute mayo.
Me: Ketchup Substitute mayo?
Customer: Yes, that way you don’t charge extra for the mayo.
me: ummm ok, we don’t charge extra for mayo so you want ketchup and mayo?
Customer: Yes
(Since it was told in such an odd way I am still trying to think about what she meant)
Customer: *says something i don’t catch*
Me: wait, did you mean you wanted ONLY ketchup and mayo or you wanted to be sure there was ketchup and add mayo?
Customer: On my hamburger?
Me: yeah the double hamburger
*The customer looks irritated*
Customer: Yes only ketchup and mayo
Me: ok and what else did you say
*she gives me a dumbfounded look*
Customer: Seriously?! A hamburger
Manager: she is doing the best she can
Me: ok just as it comes
Customer: YES!
Me: alright that will be [total]
*The customer takes her food and starts to leave and I just smile and say a line I tell every customer*
Me: Have a happy Day!
*Customer leaves in a huff*
Manager: She was rude, even I would have been confused about that one, no worries
(Turns out she tried to call and complain but the same manager was the one to answer the phone, she even wanted to complain about me saying “have a happy day” and he basically responded with “so you don’t want her to tell customers to be happy? Sorry the other customers like it so im not going to make her stop for one person.” He said he was close to saying “have a happy day” when he got off the phone with her.)

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