Unfiltered Story #162066
This isn’t one specific interaction, but something that happens quite often, as the restaurant I work at is located along a strip of road just off a highway with multiple restaurants lined up.
Scenario 1:
(A customer arrives and I wait for the automated message to promote whatever is promoted)
Me: I can take your order whenever you’re ready.
Customer: Can I get [A very specific order, but it’s for the restaurant next door]
Me: I’d love to give you that, but are you aware that you’re in the drive thru for [My work]. What you want is at [Restaurant] next door.
Customer: (In a dumbfounded voice) Oh. Sorry. Can I get a hamburger then? (The place I work at has no hamburgers, nor ever has, to the best of my knowledge)
Me: I’m sorry, but we don’t have hamburgers. Would you like to try [Special LTO mentioned in the automated message]
The customer drives off muttering how expensive that is. The meal combo is only $7.49
Scenario 2
A customer arrives in drive thru and says no to the automated message.
Me: I can take your order whenever you’re ready.
Customer: I want the [specialty sandwich mentioned in the message.]
Me: Sir (or Ma’am when the person ordering is female) that would be the sandwich you just said no to, are you sure?
Customer: Yes!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.