Unfiltered Story #162042

, , | Unfiltered | September 5, 2019

I work in a reasonably high-end shoe store. Most of our shoes retail for ~$100+ and are really good quality. This man comes in about five minutes after I finish my shift, but I still have to walk out past him so I decide to ask what he wants.

Me: “Hello there Sir! What can I help you with today?”

Customer: “Well I bought these shoes about two months ago and they’re completely ruined!”

The customer takes off his shoes and passes them to me. I notice they are one of our higher brand, retail at $160, and it looks like someone has taken a knife to the sole and cut a hole in it. The shoes look at least a year old.

I nod and encourage him to continue this story. I smile at this point.

Customer: “DO NOT laugh at me. This is a real problem. I have been walking with these shoes for two weeks now. It is unacceptable.”

Me: “Sorry sir.”

Customer: “I do NOT want to enquire about a warranty, I just want to tell you not to buy these shoes!”

As a woman with small feet, I am not able to but this brand. Our shoes do not come with a warranty, only a refund if not worn & within 2 weeks of purchase. The customer walks off and I go out the back to retrieve my things and go home. As I’m walking past my manager, I see the same man speaking to her.

Customer: “I cannot believe the service here! I came in to ask about getting an exchange on these shoes and all I got was this girl laughing at me!”

I left the store quickly, hoping he hadn’t seen me again. I spoke to my manager the next day and she said that nothing came from it. The customer was not within his rights to get a refund or exchange.