Unfiltered Story #161918

(I used to work in a call center that, among other things, dealt with various types of insurance. We received many weird and random calls, but this one honestly made me think I was being punked. I was sure no one could be that stupid. I was wrong.)

Me: (company name), (my name) speaking, how can I help?

Customer: Yeah . . . Hi . . . I was just reading this insurance brochure you sent out, and it says to call [claims line number that is different to ours] if I want to make a claim.

Me: Yes, that is correct.

Customer: So . . . I want to make a claim. Do I call that number, or can I just speak to you about it?

Me: *unable to speak*