Unfiltered Story #161910
(I work in the electronics section at a major retailer. A customer walks over to me and asks if we carry [obscure item].)
Me: “I’m sorry, we don’t carry that item in-store.”
Customer: “No, I’m sure you have [item].”
Me: “Sorry, I really don’t think we do. You can order it online, though, and pick it up in a few days.”
Customer: *with a condescending smile* “You must be new here. I know you sell that item.”
Me: “We really don’t, sorry.”
Customer: “You don’t know what you’re talking about. I’ll go find it myself.”
Me: *frustrated by now* “OK. Have a nice day!”
(The customer then proceeded to walk up and down the aisles, looking for the item. She never found it, and I haven’t seen her again.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
