Unfiltered Story #161900

I work in the Online Sales Dept at a place that sells customizable promotional products such as foam-based can kuuzies, Igloo brand coolers, etc. Part of my job is to answer customer’s questions over the phone. One day, I get this gem:

Me: Hi, this is [Name]. How may I help you?
Customer: Hi! I was browsing your website and I saw your “customizable digital can kuuzies.” I was just wondering: are the kuuzies real? Like, can I actually use it and put a drink in it?
[I hesitate for a second, wondering if it’s a prank, but the customer seems sincere.]
Me: Uhh, yes, ma’am. The kuuzies are real and you can put them on your drink.
Customer: Oh, good! Thanks! [click]