Unfiltered Story #161898

A guest calls up and asks for a refund. When they checked in they could not get to their guest room by elevator because the elevators were out. They decided not to stay and were not charged. They would like a comp room night because they were not told that there was stair access to the guest floors.. from the lobby… in a building with more than 1 floor… in the modern world. Sadly they did not take it so well when I put to then quite so plainly. They called me a pion. I said, in my mind, to call them stupid would have been an insult to stupid people everywhere.