Unfiltered Story #161102

, | Unfiltered | December 1, 2019

I have cell phone service through a major provider. While at a friend’s place – where I wasn’t sure about cell coverage – I found I could not get data at all, maps, in particular. After messing around with it for a while, I phoned my provider to ask about it. The tech services person was very thorough, but had to call me back three times before he reached a solution; I’d used up my allotted data for the month.

I thanked him, mentioning it hadn’t happened before so was unexpected. Then I asked him why didn’t said service provider simply text me with this info. That would have saved him and me a half-hour on the phone, and, since it could be done automatically without human input, would cost them zero.

I think I should get paid for doing their thinking for them!

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