Unfiltered Story #160948

, , | Unfiltered | August 29, 2019

I’m working at the register taking orders during the noon rush. An older african american woman comes up to the register whilst talking on her phone,

Customer: Gimme (3) double cheeseburger(s), a chicken sandwich, and a large fry. (Proceeds talking on the phone

I was pretty sure she said 1 double cheese but I might have heard 3 (thus the parentheses). I only rang up 1.

Me: (After ringing up order) Ok, so 1 double cheese, a chicken sandwich, and a large fry?

Customer: (Obviously annoyed that I’m still disrupting her phone conversation) Yes! To go!

Me: Ok, that’ll be $_____

After a few minutes I finally manage to get her order out.

Me: 1 double cheese, a chicken sandwich, and a large fry!

Me: 1 double cheese, a chicken sandwich, and a large fry!

I notice her in the background so I gesture to her. She walks up with a confused look on her face and hangs up her phone.

Customer: This can’t be mine! I ordered 3 double cheeseburgers!

Me: Oh, really? Because I confirmed it with you. I said 1 double cheese and you said yes.

Customer: (Begins to stutter for a bit) I…I..I want a refund. This is bullsh*t!

I head over to my manager and explain to him what happened.

Manager: Alright, I’ll take care of the refund. And, she’s not getting her food.