Unfiltered Story #160150

, , | Unfiltered | August 18, 2019

We have recently had a new range of digital TV recorders in store so the older models are being sold at a discount. Last year’s 1TB version (which is a very different physical design to this year’s) is being sold for the same price as this year’s 500GB version. I work in this department and happened to over-hear the beginning of this incident at the front desk so intervened.

Cashier: That will be £219 please.

Customer: I don’t think so!

Cashier: Sorry?

Customer: It’s supposed to be £189!

(Cashier looks at me for help)

Me: Sorry, it’s the 500GB version that’s £189. You’ve got the 1TB version there. (Points to label on box)

Customer: No! It said 1TB on the label!

Me: Okay, can you show me where you picked it up from, please? It’s possible you picked up the wrong one.

Customer (indignantly): We DID get the right one!

Me (Still smiling but starting to lose patience): Well in that case the label is wrong and I need to change it. Either way, I need you to show me where you got it from.

We walk down to the display area with the customer still huffing and puffing. I see the pile of the recorders on the shelf with two very clear labels showing the different prices. I point this out to the customer.

Me: See? The 500GB one is £189 and the 1TB one is £219.

Customer (Smugly): What about HERE?! It says 1TB £189!

She points at a different part of the display entirely, far from where she picked up the box, where the older model is still on display for the discounted price.

Me: That’s last year’s model. See? (I hold up the box to show her they are different units. The one on display wouldn’t even fit in the box she had picked up.) They do the same job but the new one is smaller and doesn’t have a display screen.

Customer’s husband (Who has been silent up to now): Why would they take away the display on the newer and supposedly better one? Don’t they think people want to see the information?

Me: It comes up on the screen of the TV. It seems they decided people would prefer a more compact box.

Customer: Oh… So, can we have one of those please?

Me: We’re down to our last one as it’s an old model but you’re welcome to take the display unit. It’s not been used, just sat on the shelf.

Customer: Pft! Sat on the shelf gathering dust!

Me: Well if you prefer, you can have a brand new boxed one for £30 more? (This is the option most customers go for)

Customer: No… We’ll take that one. Do we get a discount as it’s the shelf model?

Me: No. It’s marked down on clearance already. We won’t be doing any further discount.

Customer: Oh… Thanks for your help.

I box up the display model and process the transaction. Thing is, I COULD have given her a small discount and probably would have done for anyone else but she was so obnoxious and self-righteous I decided she wasn’t anything!