Unfiltered Story #160060
I used to work at a call center that was contracted with an insurance company. Right out of training, the very first call I took was for a customer looking for a gynecologist in her area. It was a pretty simple phone call, except she spent five minutes explaining, in graphic detail, why she needed to see a gynecologist. A wonderful first call…
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.