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Unfiltered Story #159819

, , | Unfiltered | July 29, 2019

(I work the service desk for a very popular retail store that sells everything from groceries to auto supplies. My phone starts to ring right as I finish up a return for a different customer.)
Me: [Town & Store Name] Service Desk, how can I help you?
Customer: Yeah I think I might have left a bag earlier today. I got home and I don’t have the boxes of macaroni I bought.
Me: Okay, that’s no problem. Let me just check real quick.
(Despite our best efforts, left behind items are a common mistake and in the hopes the customers will come back for them, we keep a log of anything left at the registers in a binder at service desk. As I flip to the most recent page, a second customer walks up, but politely waits when he sees me on the phone.)
Me: Alright, I see here in our left behind log that a bag with three boxes of macaroni was left at register 3. So what you can do is head back here, with your receipt, whenever is most convenient to you and pick up your missing food.
Customer: *suddenly angry* I can’t pick it up right now! My son is sick! I can’t leave him!
Me: Oh well that’s fine, it doesn’t have to be tonight. You can come whenever you like. It’s already in the log-
Customer: *cutting me off* My son has strept throat! That macaroni was for him! God, now I don’t have anything for him to eat!
Me: *becoming sort of confused* … I don’t know what to tell you? Your only option are to come in and get the macaroni now, get it later, or if you decide you don’t want it at all, come in and get a refund. That’s all I’m able to do for you.
Second Customer: That sounded interesting.
Me: *completely confused* If it wasn’t about the macaroni, then why did she call in the first place?
(The second customer laughed at that and ended up being super nice through the whole transaction, which make me feel way better after the crazy lady on the phone.)

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