Unfiltered Story #159081

, , , | Unfiltered | July 23, 2019

I work at a corporate office in downtown Salt Lake City, really close to Temple Square and other historical sites. One day, a woman and her silent friend wander into my lobby.

Tourist: Hi. We’re from out of town. Is this the Family History Library?

Me: (pointing to the sign right behind her that has the name of our company) No, this is the corporate office for Deseret Book. I can point you to the library, though.

Tourist: Oh, that would be great.

Me: Okay, so when you go back out these doors, you’ll want to head west on this street, then turn north on West Temple–

Tourist: Wait, wait. Give me specifics. Where exactly is it?

Me: It’s literally less than a block away.

Tourist: Okay, but WHERE?

Me: Well… I guess I can Google the address for you.

Tourist: Please do.

(I Google it quickly and give her the address.)

Tourist: (laughs as if I’m dense) Well, that means nothing to me–we’re not from here! We don’t know where that is! Just tell us how to get there!

Me: …Okay, then. (Slowly and clearly and as patiently as I can manage) When you go back out these doors, you’ll want to head west on this street, then turn north on West Temple…

(When I finally gave her exact, blow-by-blow directions to the library, she headed out with her friend, shaking her head.)

Tourist: You guys should really have maps for people.

Me: Again, this is a corporate office. If you go to Temple Square, though, I’m sure they have maps and loads of missionaries who would be more than happy to show you around.

Tourist: Oh, is this not part of Temple Square?

Me: …No. Temple Square is the big lot with the temple on it. This is a corporate office.

Tourist: This place is confusing.

I hate to see how she handles cities that aren’t laid out in an easy-to-navigate grid, and historic sites that are more than half a block away.