Unfiltered Story #158349

(This is my second month working at a large coffee chain, and its a rather slow night when we have someone pull into the drive-thru.)

Me: “Welcome to [Coffee Shop] my name is [my name] what can I get for you this evening?”
Customer: “I want a Red Bull.”
Me: “I’m sorry sir, we don’t carry that drink. Can i offer you something else?”
Customer: “No. I want a Red Bull. I know you guys sell them, I come through this drive-thru everyday.”
(At this point my manager has walked out of the back room with her own headset on, listening.)
Me: “I’m very sorry sir, but we have never sold Red Bull, we do however have [company drink] which is also an energy drink, and comes in different flavors.”
Customer: NO! I CAME HERE YESTERDAY AND YOU SOLD ME A RED BULL AND THAT’S WHAT I WANT! STOP LYING TO ME!”
(At this point I’m not sure what else I can do and my manager takes over the order for me.)
Manager: “Sir, I have worked here for 9 years and we have never sold that drink. I assure you [my name] is not lying to you. I will gladly make you any other drink you would like.”
(After roughly 5 minutes she finally has hi convinced we don’t carry red bull, and he orders a different drink and pulls up to the window.)
Me: “Alright sir, that will be $3.75. (He hands me his card and I run it but it comes up declined.) “I’m very sorry sir, but it says your card has been declined. Do you have another form of payment?”
Customer: “NO! I don’t have another form of payment, and there’s no way my card declined! I used it to buy a red bull here yesterday!”
(I call for my manager and she attempts to calm the man and offers him the drink on the house hoping to get him to leave. The customer takes the drink from her hand and dumps it on the ground between them and drives off.)
Me: “Has he ever been here before?”
Manager: “Never.”