Unfiltered Story #158321

, , | Unfiltered | July 18, 2019

Me: “*The location, buissiness* how can I help you?”
Customer: “Yeah hi, I have a complaint”
Me: “Go a head,”
Customer: “I bought a cake for my daughters birthday the other day and it was made wrong. It had chocolate and I asked for no chocolate.
Me: (looking in the order book and knowing that I had made the cake to the specifications in the book) “Right here is says no chocolate ice cream all of our cakes normally have vanilla ice cream on the sides and top with chocolate on the bottom with a layer of cold fudge and chocolate cake crunch, did you specify that you didn’t want the cold fudge and crunch in the center?”
Customer: “I said no chocolate”
Me: “I’m very sorry for that ma’am if you would like a refund I can do that for you”
Customer: My daughter didn’t get to eat her own birthday cake.
Me: “Again I’m sorry for that ma’am, if you’d like a refund I can do that or if you wanted to bring your daughter up I can give her a cone or sundae of her choice…”
Customer: ( getting attitude) “That’s not why I called,”
Me: “Okay, I just feel bad that your daughter didn’t get to eat her own cake”
Customer: “I called to let you know that my cake was not correct and that you should train your employees better”
Me: “Okay… well have a nice day….”
(later that day I asked the employee that took the order if he had asked her if she still wanted the layers in the middle and he said he did and she said she still wanted it.)