Unfiltered Story #158305

, , | Unfiltered | July 16, 2019

(I work at a electronics store mainly selling products made by [popular fruit company]. It is about 10 minutes till closing time when a customer comes in to purchase a computer. Keep in mind that computers can take a matter of minutes up to hours to set up, depending on the selected model as well as optional extras purchased by the customer, such as software and protective accessories). The sale has gone well, up to the point where he is waiting for us to finish setting up his laptop.)

Customer: So, as you know, I’m buying this… very nice [fruit company] laptop.
Me: Yes, it is indeed very nice.
Customer: Right. Now, as you may have noticed, I’m paying quite a lot for this laptop…
Me: Yes, sir, what is your point?
Customer: Well, would it be possible for me to to like, receive a few complimentary items, or perhaps get a discount? Please?
Me: Oh! Uhh sorry sir but as this is an official [fruit company] store, we are not allowed to give complimentary items or give discounts, as all promotional campaigns are to be set by [fruit company] head quarters. No store is allowed to come up with their own promotional campaigns.
Customer: So what if I were to go to [fruit company store at another location] would I get anything there?
Co-worker: No, sir, all [fruit company] stores operate under the same set of rules.

(This goes on for a while, and at this point it is about 30 minutes after closing time. My coworker and I are starting to become annoyed. We then explain about the company’s policy once more, and the customer seems to understand and cooperates. Or, at least that’s what we thought).

Me: Alrighty! I’ve finished setting up your computer, and my coworker has also finished installing the protective filmset.
Customer: Oh, cool! Now, as we’ve discussed earlier, I’d also like my complimentary [very expensive accessory].
Me: Sir that’s not what we discussed at all…
Customer: What do you mean?! This customer service is ridicu-
Coworker (now very annoyed): SIR! We appreciate that you’ve spent so much money at our store today. However, it is now 45 minutes past our closing time, and we haven’t even complained once, tell me about bad customer service! Also, you’ve spent $1,799 on your laptop today, as well as purchased about $100 on accessories, so please stop being such a cheap scape and… and enjoy your product! Thank you for your purchase and have a safe trip home!

Coworker (after customer has left): Jeez man, we should be paid more for this.
Me, jaws dropped to the ground: Jeez man, you should be glad [owner] left an hour ago, otherwise you ain’t gettin paid s*** this week!