Unfiltered Story #156871

, , | Unfiltered | July 7, 2019

I work in a call center that processes payments. Usually customers receive email notification when one of their customers makes a payment.

Customer: why didn’t I receive a email about the payment my customer made on Saturday? I called him because I hadn’t received his payment and then he said he had so now I look like an idiot because your system didn’t send me an email.

Me: Well looking at your account I see [email]. Is that the right one?

Customer: No it’s [other email]. We changed emails on Friday because we are switching servers and that email isn’t active anymore.

Me: Did you log in to change that email in our system?

Customer: No. You know, I bet $50 that is the reason I didn’t get that email!

Me: …..