Unfiltered Story #156847

(Customer is in Phoenix)

ME: Our tow driver is scheduled to go out to your vehicle before noon today.

Customer: Will the tow driver be coming from Sacramento?

Me: He will be coming from our local office in Phoenix.

Customer: Oh, the last agent who I spoke with said you were out of Northern California.

Me:I’m taking the call from there but our tower wouldn’t go out that far.

Customer: That’s odd you’d probably make more money if you guys took it there and fixed it.

Me: I assure you our local office will be able to handle it.

Customer: Oh ok have a great day!

(Car was from the early 80’s, it’s hard enough to make it back on a vehicle like that as it is.)