Unfiltered Story #156841

I work for a big well known company who has one or two main rivals. I was working checkouts when a customer comes up to me.

Customer: Can get a top-up for my phone here?

Me: You sure can, who are you with?

Customer: ‘other company’

I just stare at her for a moment.

Me: M’am I’m afraid that we don’t do top-ups for their mobile network.

Customer: WHY?!

Me: Because they are our rivals and if we did that would mean that we would be giving them money instead of ourselves getting it.

Customer: You have to do them.

I go on to show her all the different companies that we do top-ups for and the other company was of course not there.

Customer; That’s just stupid, I can’t believe that you don’t do it!

Me: I’m really sorry but it just wouldn’t make any sense if we did. Surely you can understand this?

Customer: No, I believe its stupid! I won’t be back!

Me: Okay, have a nice day.

The ironic thing….she came back a few weeks later trying to use a coupon for the other store and couldn’t understand why we didn’t take it!