Unfiltered Story #156813
(I work in a copy/shipping store where we also fax)
Customer: I want to fax these documents to this number.
I proceed to try to fax but the machine on the other end gives a busy signal. I try 2 more times.
Me: Sir their fax machine seems to be disconnected.
Customer: No, I just called them and they are waiting for it. Lets wait a few mins and try again.
Me: Okay.
After a few minutes I try again a few times.
Me: Sir its still not working.
Customer: No, keep trying.
I keep trying a few more times. After about 6 more times of taking breaks of 5 mins in between I finally give up and ask the customer to scan and email it to the recipient to which he replies
Customer: No, that’s okay, I have a scanner at home. Bye!
Question of the Week
Have you ever served a bad customer who got what they deserved?