Unfiltered Story #155113

, , | Unfiltered | June 20, 2019

(Because we’re listed as a resource for various companies in the area, we get a lot of people assuming that we’re actually PART of their company. That leads to a lot of calls like this:)

Me: *answering the phone* Good morning/afternoon, [Counseling office], this is [my name]. How may I help you?

Caller: Yeah, hi. I need help with [company/HR related thing, usually regarding medical leave, time off, or disability], and *launches into long spiel about what’s going on*.

Me: *finally managing to cut in* I’m sorry, but we’re not part of your company. We can provide you with counseling, but your issue sounds like something you’ll need to bring up with your human resources department.

Caller: Oh. Well, can you transfer me to them?

Me: No, I’m sorry. We’re not part of your company, so I have no way of doing that.

Caller: Give me their number, then.

Me: I’m afraid I don’t have the number. We are in no way associated with your employer.

(But the most amusing was the out of town call I got a few days ago…I don’t even know where this guy got our number.)

Me: Good evening, [Counseling office], this is–

Caller: I need help.

Me: Certainly, sir. What is it you need help with?

Caller: Well, you know our log in? I can’t get in and I need help resetting my password.

Me: I…uh, sir, we’re a counseling office.

Caller: I work for [out of state company].

Me: We’re a counseling office. In Kansas. I can’t reset your password for you.

Caller: Oh. Who would I talk to about that?

Me: I would suggest your IT department.

Caller: Okay, thanks! I’ll wait while you transfer me.

Me: I…can’t do that. We’re not part of your employer.

Caller: Then I’ll just call them. What’s their number?

Me: I don’t know, sir. We don’t work for your employer; perhaps you can check with a supervisor or co-worker?

Caller: I guess so. *hangs up*