Unfiltered Story #153754

(I’m a manager for something of an ‘urban’ store targeted at 20-something year olds. We sell jewelry for body piercings along with novelty goods and ‘adult’ items. This happens as I’m helping multiple guests with the jewelry case. Note: Any promotion we have is noted by multiple signs all over the store including a large sign in the front.)

Guest: *Selecting jewelry* I want that one.. It’s buy one get one a dollar right?

Me: *Unlocking the case to retrieve the jewelry* Ah, no it’s buy one get one half off.

Guest: Oh alright.. I want that one too. *Points at another piece of jewelry*

Me: *Pulling it out* Do you have our punch card?

Guest: Nah, I think I did awhile ago but I lost it.

Me: That’s ok, I’ll give you a new one. Is that all you wanted?

Guest: They’re buy one get one a dollar right? So I should pick out more. *Begins to look*

Me: They’re buy one get one half off.

Guest: So they’re buy one get one free?

Me: Half off. So 50% of the cheaper piece.

Guest: Oh, so they’re a dollar?

Me: No.. This one is $14.99 and the other is $12.99, so you’ll be paying $14.99 plus $6.99.

Guest: Oh okay.

(I begin to check him out and assume that everything is ok now. As I’m ringing him, he brings it up again.)

Guest: So they’re buy one get one free?

Me: No.. buy one get one half off..

(He bought them, but I don’t know if he ever understood our promotion!)