Unfiltered Story #153738

, , | Unfiltered | June 5, 2019

(I’m helping at the counter, giving customers their orders. A woman is clearly on a phone call with a blue-tooth ear piece so I just smile at her and take her ticket, because in my experience customers don’t want to interrupt their phone calls. After I run her credit card, she says “Hold on,” to her phone call and finally speaks to me.)
Customer: “Do you have a problem?”
Me: (confused) “No, ma’am?”
Customer: “Because you have had an attitude this entire transaction! You haven’t spoken to me once!”
(I start to say, “Well you were on your phone and I didn’t want to disturb you.” I only get as far as “you were on your phone” before she EXPLODES.)
Customer: (screaming) “THIS IS AN INPORTANT PHONE CALL, MY BUSINESS IS IMPORTANT AND I DONT’T NEED ATTITUDE FROM THE LIKES OF YOU!”
(She keeps going while I stand there, stunned, having no idea what I did to set her off. My boss finally came by and sent me to do another task so he could calm her down. He told me later that she told him not to let me touch her order because “she would screw it up with on purpose!” No idea why smiling and politely waiting for her to finish her call upset her so badly. She only came back once to pick up the things she had dropped off and she never apologized or addressed her behavior. Oh the joys of customer service.)