Unfiltered Story #149603

(We cater for builders and DIY, so we stock 240V, or mains voltage, and 110V power tools, which are often used on building sites. The store is essentially a warehouse where customers order from catalogues and the items are gathered by staff)
Customer: I want an angle grinder, it has to be 110V.
Me: We have a number of that in different sizes, let me show you the range.
(After a moment he shows me the one he wants, I note the code and process the order. Everything seems fine until…)
Customer: *showing open box* What’s the meaning of this?
Colleague: Not all 110V tools come with plugs, it’s noted in out catalogue.
Customer: Do I look like an electrician? How am I supposed to use this without a plug!?
Me: With all due respect sir, I’m not an electrician but I can wire a plug. We do sell them as well.
Customer: You don’t get it! I need this ready tomorrow morning!
Me: *checking our system* The ones that cover with plugs won’t be here until tomorrow afternoon, I concede it was small print but …
(He repeated his argument several times, but in the end he bought a plug and argued about it until he collected it)