Unfiltered Story #149583

, , | Unfiltered | May 7, 2019

(I worked in an independently owned sporting goods store that also does custom apparel on site. We order custom hockey equipment for several local leagues including helmets. On  this occasion, I am the only one working on the apparel side as it’s 15 minutes to close.)
Customer : I’m here to pick up a helmet.

I go through the motions and look through all of the helmets but can’t find his. I go through all of the paperwork for each individual order and when I find his, it says it’s been picked up.
Me: I’m sorry but it appears someone had picked it up already.
Customer : Not possible, I’m here now!
Me: I’m sorry but I don’t have one with your name on it and the paperwork states is been picked up.  Let me see what I can do.

I go out and find the size and colour helmet he ordered but it doesn’t have the cage attached that he paid for.

Me: we do have this one that I can have a cage put on for you.

Customer : No! I want the one I ordered! This one is different! I paid a lot and I want what I ordered!  (note they actually got a really good price on the equipment)

Me : I’m sure we can sort it out for you. We can order you another one of you don’t want this one.
Customer: How long will that take?!
Me: I’m  sorry, I don’t know, I don’t order the equipment.
Customer : You’re not being very helpful! I don’t want to keep hearing ‘I don’t know’, I want what I ordered!

At this point I am upset as I’ve tried everything I can to appease him. I literally throw my hands up in surrender as he keeps yelling and the situation is getting our of hand.
Customer : Don’t you dare throw your hands up at me!!
He then storms off to find the owner of the store. Meanwhile I go back to running the embroidery machines. I’m flustered and not paying attention, I end up getting a needle through my finger and spend hours in the hospital. A few days later I go in to have a piece of needle removed that had broken off in my finger.  They put in stitches and when they wrap it up it looks ridiculous. I am at work later that day and the same customer comes back to get the helmet we had to reorder.
Customer : (sees my wrapped dinner) what happened to you?
Me: embroidery machine needle went through my finger right after you left the other day.
Customer: (looking sheepish) Oh, that’s too bad.
He wonders off to get his helmet.  The kicker? He originally ordered the wrong size and it wouldn’t have fit anyway, even if we had it!