Unfiltered Story #147714

, | Unfiltered | April 22, 2019

I assess travel claims and answer the phones for lots of different cients,
I pick up an email (printed) and I am looking for the reference number to locate their claim. We locate emails by searching for the subject of the email and so we tell all customers to put their claim reference number as the subject.

I find a reference number FINALLY and I type it into the system and try to locate the email using the subject of the email, to my astonishment the customer has typed ‘claim reference number’ as the subject.
there are over 2000 people who have sent an email with this as the title.

a note to the editor; I know this isn’t written in dialogue, but this is too stupid not for me to share.