Unfiltered Story #147162

, , , | Unfiltered | April 18, 2019

[I work at home as tech support for a major ISP. I take calls from people who have internet service and help them connect devices, retrieve passwords, etc. I also do basic  It’s Memorial Day]

Me: “Good afternoon and thank you for calling [ISP] how can I help you today?”

Customer: “My Internet isn’t working.”

Me: *Works in the internet department only, so that’s obvious* Okay, well we can definitely take a look and hopefully I’ll be able to get everything sorted out for you pretty quickly here.”

(We go through normal troubleshooting. And I resolve her issue within 15 minutes or so.)

Me: “So we’ve got the laptop connected to the network again, and you can get online. Is there anything else I can help you with today?”

Customer: No, thank you. I’m sorry you had to work today.”

Me: Ah… I don’t mind too much. You have a nice rest of your day.”

Customer: You too. *hangs up*

Me: … *facepalms, thinking* And just who do you think would have taken your call if we weren’t working today?