Unfiltered Story #144577

I work at a large, well-known retailer. At most other stores, the glasses department is on the same phone line as the rest of the store. I don’t know why,t ours is not.
Me: Thank you for calling [store, location], how may I direct your call?
Caller: This is [name] calling from the store in [nearby town]. May I please have [glasses department].
Me: I’m sorry, but they have a separate number. It is [number].
Caller reads it back to me.
Me: Have a great day.
I start to hang up.
Caller: So are you going to transfer me?
Facepalm