Unfiltered Story #144557

, | Unfiltered | March 19, 2019

(I work in a charity shop that charges 2p per carrier bag to try to promote people to bring their own; when completing a sale, I always ask the customer if they need a carrier bag for 2p or if they can manage without or have their own. Most people don’t begrudge paying the 2p if they need one.)
Me (serving a customer who has bought a jacket): So that’ll be £3.99. Do you need a carrier bag for an extra 2p?
Customer: What?
Me: I said, do you need a carrier bag? They cost an extra 2p.
Customer (clearly not paying attention): Yes, whatever.
Me (as I put the jacket into the bag): Okay, that brings your total to £4.01 please.
Customer: Hang on, what? The price tag said it was only £3.99.
Me: Yes, but as I said, the carrier bags cost 2p. Would you still like the bag, or will you be okay without one?
Customer (starting to get angry): You shouldn’t just charge me extra for a bag without telling me first.
Me: I did tell you when I asked if you needed a bag that they’re an extra 2p. If you’d rather not pay for one, no worries, I’ll just take jacket out of the bag.
Customer: Well no, of course I want the bag. But in future, you should tell people that they cost 2p.

(He paid the £4.01 and left without any more complaints!)

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