Unfiltered Story #144541

, , , | Unfiltered | March 18, 2019

(I used to work at the reservations desk for a dinner theatre.  Since this was pre-Internet, people would often call to find out some information about the play before deciding whether or not they wanted to see it.  These calls would be the most frequent when we had a new show starting and word-of-mouth hadn’t happened yet.)

Caller:  Can you give me some information about (new show that just started)?
Me:  Of course!  It stars (b-list actor from old TV series), and its plot is (details).
Caller:  Is that all you can tell me?
Me:  Um … it’s about 3 hours long, including the time to serve the meal.
Caller:  No, no.  You’re not telling me anything useful.
Me:  What else would you like to know?
Caller:  Well, is it funny?
Me:  I’m afraid I can’t answer that – I’ve never seen it.
Caller:  What?  Why not?
Me:  Um, I just haven’t.  (Note:  employees used to get free tickets to the opening night of new shows, but the theatre had recently ended that practice.  Since I was a poor student, I couldn’t afford to buy the tickets myself.  I didn’t think it was appropriate to tell the caller that, however.)
Caller:  This is ridiculous!  How am I supposed to know whether or not to buy tickets if your information is so limited?
Me:  I’m very sorry that I couldn’t be more help.
Caller:  *click*

A week later, the theatre received an angry letter about how useless “the girl” (i.e. me) had been, and how they would never buy tickets to any of our shows again if that was the level of incompetence they could expect from the theatre.  My boss was furious and vowed to fire whomever was responsible.  Luckily, the caller didn’t mention my name, so I kept that job for a little longer until I found something better.