Unfiltered Story #143639

, , | Unfiltered | March 13, 2019

(I work at a parts department with a wide range of different parts from appliances, floorcare, powered lawn and gardening, from way back in the past to now and updated. We are only a small store and carry what is in demand otherwise we have to order the part. On occasions, we’ll have amateur technicians come through the store once in awhile.)

Me: Hello Sir. How may I help you today?

Customer: Do you have knobs in stock?

Me: What kind of knobs are you looking for?

Customer: Knobs on a oven

Me: Oh okay, I will be glad to help you with that. Do you have your model number on you by chance?

Customer: Naw. They’re all the same

Me: With so many models sir from the past back in 1970’s to now there has been alot of changes to parts, including….

Customer: Yea well its a old model (getting frustrated)

Me: thats why we need a model number to tell if we them have in stock or not. Did you….

Customer: I’ve already told you, They’re all the some part. I worked on ovens for 15 years. They’re all universal. They all have a half moon shape to it.

Me: Well some of them you screw in and some have half moon and some…..


Me: (losing my patience) May I be honest with you sir?

Customer: Yea

Me: If only I had a dollar everytime I heard “they’re all universal”, I would be a millionaire by now.

Customer: No, I’m serious….

Me: me too

Customer: They are all the same. Can you just go back there and pick 2 up. I don’t care which, just get 2 back there and I’ll buy them.

Me: Very well sir

(I go back in the back, which parts doesn’t have a pacific location. However, thankfully, I remember where random oven knobs were. so just grabbed 2 random knobs and brought it to the customer.)

Me: Here you go sir

Customer: (looks at them) yea these are it. See? Half moons.

(I rung up the customer for the parts)

Me: okay sir, that will be $65.97

Customer: WHAT!?!?!

Me: Yes sir?

Customer: How can 2 knobs be $65.97?

Me: Guess its a universal price for all oven range knobs.

(the customer buys them and whispers to himself as he lefted. Few days later, I saw my co-worker giving him a refund because the knobs wouldn’t fit.)

Me: The knobs wouldn’t fit?

Customer: Naw. Why didn’t you tell me they wouldn’t fit?

Me: I tried to sir but you wouldn’t let me finish what I was asking you sir. I was trying to ask if you bought it from (this store). If so we can look you up by your telephone number. If you didn’t purchase it here, we can give you our telephone number to call us with the model number for us to find you the correct part for your pacific oven range.

Customer: But they’re all universal

Me: (looks at the customer with a blank face) Have a good day sir.

Co-worker: Come back again

(I playfully shoved my co-worker’s arm and she laughed)