Unfiltered Story #141650

, , , | Unfiltered | February 25, 2019

(I work the service desk at a well-known retail chain, and often get phone calls starting with, “So I was in your store earlier and I never got this item I bought…” Today I got one of those calls.)
*Phone rings*
Me: “Thank you for calling (store name and town), how may I help you?”
Customer: “Yeah, hi, I was in your store earlier and I bought a discounted pie that I never got.”
Me: “Alright, no problem. Do you remember which register you were at?” (I am prepared to help him locate the register number on the receipt when he starts swearing a blue streak at me.)
Customer: “That ****ing cashier stole my ****ing pie! It was a discounted pie, why the **** would they want it? I ****ing demand my pie and a refund!”
Me: “Sir, if you can just calm down, I can get it from the register and hold it at the service desk-“
Customer: “No, they ****ing stole my ****ing pie! (Insert long string of profanities here. I attempt once more to offer a solution but he cuts me off and continues swearing at me about how I work with a bunch of thieves.)
Me: “Alright sir let me just connect you to my supervisor. Hold on one minute.” *on the walkie* “CSM, can you get the phone call on line one?”
CSM: *picks up the phone, listens for a minute, then hangs up.*
Me: “What was that about?”
CSM: “He wouldn’t stop swearing at me so I hung up on him.” *smiles at me and then walks off to do other things.*

(Update: the pie was brought up to the desk later that afternoon. It cost a whopping $3 and was in terrible condition, and he never came back for it either. All this fuss over a busted up pie that he didn’t even want to return for.)

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