Unfiltered Story #140779

, , , | Unfiltered | February 18, 2019

I am calling people to confirm their direct debit plan to our company. A young man answers, abuses me, and hangs up on me, denying that he has signed up for our service. I reluctantly ring him back.

Me: Sir, I NEED to confirm that you did not request this payment. We have quite a few personal details for you, including your phone, address, and bank details.
Caller: If you b******s have taken a f****** penny from me, I’ll sue you all!
Me: I’m trying to determine that it’s not the case, sir.

After a few minutes of trying to get him to confirm his details, he caves.

Caller: Does the bank account even start with ##? Huh?
Me: Yes.
Caller: …really?
Me: And it ends with ##.
Caller: *contrite* Shit, that’s my number.
Me: Well, you were signed up by someone, it seems. I can see an email here for [email protected]
Caller: …I AM GOING TO KILL THAT M*****F*****, HE’S A DEAD MAN WALKING—
Me: So I’ll cancel that, then. You won’t be charged a penny. See how we worked this out when you cooperate?
Caller: F*** YOU, LADY! *hangs up*