Unfiltered Story #140393

, , , | Unfiltered | February 16, 2019

(I work at a  clothing store that puts plastic sensor tags on many of our items in order to deter theft. They’re taken off by a special magnetic machine at the cash registers, and beep cause the alarms at the door to beep loudly if they cross the doors. I’m ringing at the registers when a woman approaches my till. I greet her and she throws a bagged item at me and glares at me with a look of utmost hatred.)

Customer: The damn sensor tag got left on.

Me: Oh, I’m so sorry about that! Let me just take a look at your receipt and we’ll get that take off right away.

(I pull the item out and see that it’s a denim jacket, then quickly go over the receipt and spot the item. I then go to remove the sensor tag and apologize again.)

Customer: Every f****ing time! I don’t understand why it’s so hard.

Me: Sorry, ma’am. We try really hard to take sensor tags off, but sometimes they get missed. But here, the sensor tag is off now! It’s all yours.

Customer: I need to check for holes! Last time this happened the sensor tag left a big hole in the clothes.

(She then snatches the jacket and goes over it carefully. She  finally spots a tiny scuff in the denim fabric and throws the jacket back at me.)

Customer: See! It’s ruined. I want another one.

Me: Okay… sorry about that. I don’t think that scuff was caused by the sensor tag, but let me see if we can find out another one.

(I have a coworker check the floor and, sure enough, we’re out of the denim jacket she has. I apologize and offer to check another store for her, but she cuts me off.)

Customer: Just give me my damn money back! I want to return it, is that such a hard concept to understand?

Me: I’m sorry, ma’am. You haven’t said anything until now about wanting to return it. But sure, I’ll return it for you.

(I finish up the return, and the woman finally leaves in a huff, much to my relief. I later talked to my manager about it, and it turns out the customer comes in every few weeks, always with a snotty attitude and some huge problem, and nobody is every able to do anything to please her. Glad I’m not the only one!)

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