Unfiltered Story #139432

(I work in a call center in the comments/suggestions department. This is my first call of the day.)

Me: “Thank you for calling [company] comments and suggestions, this is [my name] speaking, how can I be of service today?”

Customer: “Hi, [my name], I want to start by telling you that I am in an extremely bad mood and that I realize that this is not your fault personally; I am just mad at [company], so if I am rude or aggressive in any way, I apologize.”

(The customer was actually the nicest call I had all day. I took down her complaint and flagged it as priority so that somebody would get to it quickly because she tried very hard not to yell at me for the company’s mistakes.)