Unfiltered Story #139375

, , , | Unfiltered | February 7, 2019

(I am in the middle of a closing shift. It’s already been a long day and I’m exhausted, but it’s the day before Easter and I’m trying to be as cheerful and accommodating as possible. A man comes up to my register with a large transaction, including three fairly expensive dresses; one is half off, but the other two are full price, and different styles and colors. This happens as the receipt is printing.)

Customer: (on his phone) Uh, Miss, my wife says these two dresses are supposed to be fifty percent off.

Me: (inwardly I am groaning, because the transaction is already complete and I think I know what’s going on, but I ask for a price check anyway) No, sir, these prices are correct. Those dresses are full price.

Customer: Then how come this one is half off?

Me: It’s a different style and brand than the other two, so it’s on a different sale.

Customer: My wife says that when she put these on hold last night, they were half price. You guys didn’t even keep the hold, I had to find them all again myself!

Me: (it is clear the customer is becoming agitated, but at this point I am feeling sorry for his wife because it seems like he is directing his anger at her) Oh, I think that might be because they were on our Power Hour special, which ended at 1 this afternoon.

Customer: My wife was told that the sale would be good today.

Me: Well, it was. But it was the power hour. I apologize if the associate she talked with didn’t make that clear, but-

Customer: (interrupts me, glaring) Whatever. We don’t want these dresses then.

Me: Ok, I am sorry about that. Unfortunately, the transaction was already completed and I can’t process returns at the register, but if you’ll just go back to Customer Service, they’ll-

Customer: (now visibly angry) Whatever, we’re keeping this f****** dresses! (ends his phone call) I hope you have a f***** up night! (grabs the dresses and receipt and storms out of the store)

(I am frozen for several moments, but the customer isn’t even out of the building before my face crumples and I start to cry. It is late and I am tired and not at all emotionally ready to handle being treated like that)

Next customer in line: Why, if I was ten years younger, I’d punch that sucker in the mouth!

(My manager sent me to my break then. Later I find out that the wife called back, and evidently my manager found the hold itself at customer service. I still don’t know what that customer’s deal was, let alone where he’d been looking for the hold!)

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