Unfiltered Story #138423

, , , | Unfiltered | January 28, 2019

(Our store has what is known as 15% Tuesdays, where everything in store is 15% off on the first Tuesday of every month. These days as a result are always filled with countless customers, and lines at tills can get very long very fast. I’m called to assist a cashier who has a produce item that isn’t getting scanned, so I do a price check to find out how much it costs. The item is on sale, and costs $1.37. I quickly rush back to the till.)

Me: *to Cashier* (Item) is $1.37.

(Customer gives a slight ‘oh’, as if surprised at something, but otherwise keeps quiet. The rest of her transaction goes smoothly, until it’s time to pay. Note that her cart is filled to overflowing with groceries, well over $300.00)

Cashier: Alright, your total today is (Full price).

(Customer hands over a twoonie, then just stands there. We all wait for her to pay for a couple minutes, then…)

Cashier: Uh, Ma’am? Are you going to pay for this?

Customer: I already did. Just waiting for the change.

Cashier: (Looking like she must have heard that wrong) Pardon?

Customer: I gave you $2.

Cashier: Ma’am, your total is (Full price). Are you paying for the rest with-

Customer: No it’s not! It’s $1.37!

Cashier: Huh?

Customer: *points at me, getting angry* HE said it was all $1.37!

Me: Ma’am, your (item) was $1.37. Your full cart is (Full price).

Customer: That’s not what you said earlier! You said it was $1.37!

Me: … Ma’am, I told (Cashier) that (item) was $1.37. I never said all your groceries was that price. Your total is (Full price).

Customer: Don’t you f***ing lie to me, you piece of lying s***! You said everything was $1.37, and now you’re trying to make me pay extra!

Me: Ma’am-

Customer: No it’s not! It’s only f***ing $1.37! You’re trying to steal hundreds from me!

(This continues for 5 minutes, with Cashier and I trying to explain her one item is the price she somehow thinks applies to a overflowing cart full of groceries. She only gets angrier and angrier, obscenities growing more and more foul every second. Finally the manager, previously occupied, rushes in to find out what’s going on)

Customer: *to Manager* I WANT YOU TO FIRE THESE F***ING THIEVES!!! THEY’RE TRYING TO ROB ME BLIND!!!

Manager: Ma’am, please calm down. What is going on?

Customer: THESE F***’S ARE TRYING TO MAKE ME PAY WAY TOO MUCH!!! IT’S A $1.37!!!

(Cashier and I quickly explain the situation to Manager. He tries to explain exactly what we have been saying to her, but she’s not having any of it)

Customer: F*** YOU!!! I’M NOT LEAVING UNLESS I GET THE TRUE PRICE!!! IT’S ONLY $1.37, AND I WILL NOT PAY ANYTHING MORE!!! YOU’RE TRYING TO STEAL FROM ME!!!

(Manager quickly has enough. He grabs the item in question and gives it to her)

Manager: Have a nice day, Ma’am. Please leave the rest of your cart so we can return the items.

Customer: What?! No! I payed for all these!

Manager: No, you only payed for (item), then tried to take a full cart and claim it was all for the price of that (item) when it isn’t. If you want the full cart, you need to pay (Full price). If not, then you have to leave. Now.

Customer: F*** YOU ALL THEN!!!

(She proceeded to toss the entire cart over, spilling everything over the floor before storming off, swearing all the while and shouting at us ‘It’s all $1.37’ at us. Manager had Cashier and I put everything that was undamaged back in the cart and then gave us the rest of the day off since our shifts were almost over. The woman hasn’t been seen since, but the story of “The $1.37 Girl” always brings a smile to the employees faces whenever we need a laugh.)

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