Unfiltered Story #137207

(I work at a well-known grocery store. I’m ringing up an older woman, she swipes a credit card to pay.)

Me: “Ok, Ma’am, I just need you to enter your ZIP code.”

(She nods, apparently understanding, although she immediately begins fumbling with the stylus pen, seemingly trying to WRITE her ZIP into the tiny box on the screen.)

Me: “No, Ma’am, I need you to enter your ZIP–”

Customer: “IT’S NOT WRITING!”

Me: “Ma’am, just use the keypad.”

Customer: “IT DOESN’T WORK!”
(She said, still trying the pen.)

(I reach over and point to the numbered buttons on the machine.)

Me: “Just use the keypad here, Ma’am.”

(She drops the pen, slowly taps out 5 digits and stops.)

Customer: “OK, IT’S THERE!”

Me: “Press the green button, Ma’am…”

(Sadly, this wasn’t the first time I’ve had this happen.)