Unfiltered Story #135112

, , , | Unfiltered | December 28, 2018

(I work in a large department store that has their own credit card. You can open cards and make payments in the store, but if you have any problems you need to go online or call the credit customer service number.)

Me: “Hi. How can I help you today?”

Customer: “I have a $2 charge on my card and I don’t know what it’s for. I always pay my bill in full and it doesn’t make any sense.”

Me: “I’m sorry about that but I can’t do anything about the charge. You would need to call the number for credit customer service. It’s on the back of your card.”

Customer: “I already called them a few times and they said they took off the charge but it’s still there. I’m going on vacation so I’m just going to pay it now and deal with it later.”

(I start going through the process to make a payment and she continues going on about the $2 charge.)

Customer: “I don’t understand what this is for. I always pay my bill in full each month.”

Me: “I’m sorry about that I don’t know what the charge is for. I agree it doesn’t make sense.”

Customer: “This is ridiculous I shouldn’t have a charge like this on my card.”

Me: “I’m really sorry I don’t know what it’s for.”

(We go on like that a few more times before this final statement.)

Customer: (condescendingly) “Well I have two degrees and this just doesn’t make any sense to me.”

(I was finishing up my Master’s at the time and was instantly irate. I had been agreeing with her this whole time and then she says something like this. Whether or not you have a degree has no bearing on your intelligence. Apparently it does make some people absolute jerks though. I just finished the transaction as quickly as possible and tried to be polite and cheerful as I wished her a great day.)

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