Unfiltered Story #133435

, | Unfiltered | December 20, 2018

Answering calls for customers who could order via a credit facility, working similar to a store card.

Customer: “I keep making my minimum payment but my balance is going down”
Me: “Ok, that is because you’re total balance is X, the interest on your account is Y, so when you make your minimum payment, Z comes off your balance
Customer: “What?! That’s ridiculous, it’ll take me 20 years at that rate to pay off the balance”
Me: “I’m sorry sir, but as you’re purchasing on credit, interest is accrued and your balance is quite high. You could either reduce the balance in one large payment, or make payments larger than your minimum payment to reduce the balance faster, which would mean less interest”.
Customer: *grumbles* “Can’t believe you’re ripping me off”
Me: “I’m sorry you feel that way, is there anything else I can help you with”
Customer: “Yeah, can you take an order for me?”

The customer then went on to place a very large order, over 1/4 of what they already had on their account. When the call ended I was just in utter shock.