Unfiltered Story #133404

, , | Unfiltered | December 18, 2018

me: Good morning (company’s name)
customer: Where are your stores?
me: Actually we do not have any stores, our company is based online and over the phone. This means that anything you order from us is delivered directly to you.
customer: (frustrated voice)Okay…but where are your stores?
me: Like I said. We have no  store locations. Everything is online.
customer: (Even more frustrated voice) Why are you not answering my question, where is your store.
me: Like I said we do not have any physical store locations. We are all online.
Customer: (yelling at this point) You dumb B****, it’s a simple question. Just tell me where the store is.
Me: There are no stores.
Customer: Well why didn’t you just say that earlier. (hangs up)

Around 1 in 5 calls is like this. If they stay on the line I transfer them over to the appropriate department of products they are looking at. The people who get my transfer calls sit behind me. The first line I always hear my coworkers say after getting one of these calls is “No, we do not have any store locations, we are only online”. Because the customer still doesn’t understand the concept of online.

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