Unfiltered Story #131623
(The opening self-checkout shift starts at 6:45AM, 15 minutes before the store is open. Usually, I work closing shifts on the self-checkout, so compared to some of the other workers when I open the self-checkout I’m a little slower. This morning, I came in to find the self-checkouts were malfunctioning, so I found other things to do until the tech came around to repair them. He finishes at around 10:25ish and I retrieve their money from the cash office. At the regular registers, a rush begins as I proceed to roll out a cart of a few thousand dollars in cash to begin my opening procedure. A customer walks up to me.)
Customer: “Are these open?”
Me: (stopping working so I can keep all the money within my sights while he’s near) “No sir. We’ve had some technical difficulties. I’m just working on that now.”
Customer: “How long will that take?”
Me: “I usually take around a half hour, sir.”
Customer: “Well, when will they be open?”
Me: “In about a half hour.”
Customer: “Well, how many do you have left?”
Me: “All of them, so it’s going to be a half hour.”
Customer: “Well, can I use them?”
Me: “No sir, not for another half hour.”
Customer: “Can I use them when you’re done?”
Me: “If you’re willing to wait for a half hour, but getting in line over at the cashiers will be quicker.”
Customer: “But how long will you take?”
Question of the Week
Have you ever served a bad customer who got what they deserved?