Unfiltered Story #131593

(I work in customer care for a well-known photo company, which has grown from developing analogue film to being an online-based company that only deals with digital pictures. Despite the decade-long rollover is still somewhat new to our older clientele, despite the decrease in use of analogue film over the last decades. This is a usual phone call from said older customers.)
Me: “Hi! Thank you for calling [company name]! What can I do for you?”
Customer: “Hi! Do you still develop film?”
Me: “No, unfortunately we discontinued that service September of last year.”
Customer: “Oh no! Are there others who still develop?”
Me: “Yes, fortunately [competing company] still develop film in their stores, so you can contact them for further assistance.”
Customer: “But you do not develop any film?”
Me: “No.”
Customer: *in a panicky voice* “When did you stop?”
Me: “… September of last year.”
Customer: “But I have so many films that need developing! What should I do now?”
Me: *head on desk* “As I’ve previously said, [competing company] still develops film in their stores …”