Unfiltered Story #127638

Today, I had a customer who wanted to return a dress which she had left on the roof of her car, fell off, and was run over by another car. I explained we cannot accept the return of, or refund her for, merchandise with damaged not caused by our error. She said it wasn’t really ‘damaged’ then, but only a stain, and she could go have a drycleaner remove it. Explained we still cannot accept the return. She then asked for an exchange to a larger size, and I explained again, we cannot accept the return of a damage item, and she would have to order the size she wants separately. “But I would have to pay for it!” Yes, because its another order, and we’re not refunding you for a dress you had ran over. “Well, I was just being honest!” thats nice ma’am, but I still can’t return the dress.