Unfiltered Story #127540

, , , | Unfiltered | November 20, 2018

(Working fast food is never easy, and sometimes we have to deal with things other than customers. IE: faulty components. It had been raining hard in the morning to mid-afternoon, causing our drive-through speaker to short out, as the wires under the box are not insulated. The customers can hear us, but we can hardly hear them. being the lunch rush, we started getting a large volume of vehicles coming through the drive through, but due to the broken box, we had to take orders one by one at the window, causing a large back up. One lady wait in line for about 5 minutes, decides it’s taking too long in the drive through and parks to come inside. There are only 4 of us working the line at the time, trying to help get the orders out accurately. she wait in the store after placing her order for another 5 minutes, then storms up to the counter.)

Lady: “I’ve been waiting for my order for well over twenty minutes, both here and the drive through! Where is it?!”

Co-worker: Ma’am, due to the recent storm, our speaker box outside isn’t working right. Our staff are working as fast as they can for every customer, and yours should be out soon.”

(we get her order out, and no more than a minute later she returns to the counter, furious.)

Lady: “My order isn’t right! First I had to wait, now this! All you lazy a**holes in the back there aren’t doing your job right! I’m calling corporate!”

Co-worker: “Ma’am, I assure you that we are doing our best as–”

Lady: “Well it isn’t good enough! where is your manager?!”

Me: *sighing quietly, I take off my gloves, walk away from the line, and up to the counter* “Hello Ma’am, My name’s [name], and I’m the Manager In Charge, what seems to be the issue?”

Lady: *in the most sarcastic tone* “Well Mr. [name], I’ve waited over half an hour for my food, both in the drive through and in the lobby then when I get my food it isn’t even correct! What kind of establishment is this?!”

Me: *keeping calm, I try to explain the issue* “Well thanks to the recent rain storm we had here our speaker is a bit–”

Lady: “Yeah yeah whatever! Excuses! Fast food means I am supposed to get my food fast! Not wait an hour to get it! I’m calling corporate and I hope your a** gets fired!”

(the lady then tosses the bag of food at me, and storms out the store, gets in her car and nearly runs down another customer walking in. My boss calls me over after we get the box fixed and the rush ends, near the end of my shift, and I explain the story to him.)

Boss: “Even if she does call corporate, *which she did* it’s not your fault that our speaker box has faulty wiring.”

(The corporate call gets tossed away and deleted like it never happened.)

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