Unfiltered Story #127479

Customer: ”I’m calling because I need someone to repair my well pump. Do you work with Care Credit (credit card usually associated with medical related issues)? Because I don’t have money upfront to have this repaired.”
Me: ”I’m sorry sir, but we do not do repairs, we are a plumbing supply store. We also don’t take Care Credit, you would need to pay with cash, check, or credit card for anything you purchase.”
C: “Well then direct me to someone who repairs water well pumps on credit.”
Me: “Unfortunately I cannot direct you to anyone, but I’m sure if you call your plumber, they can help.” (I’m legally not able to suggest businesses because we work with most of the plumbing/well drillers in our area.)
C: “I don’t want to call my plumber, he doesn’t fix wells, I need you to come look at my well, and figure out what is wrong with it!”
Me: “Sir, we do not repair plumbing or wells, we are a supply store.”
C: “So what you’re telling me is that I need to find someone that does well pump repairs?”
Me: ………………….”Yes.”
Click.